Account & Data Deletion

1. Who operates the service

2. How to request deletion

Email info@conaprojekt.si from the address your account is registered to, with the subject "Account deletion".

We ask you to write from your own address so that we can confirm the request comes from the account holder. If you cannot do so, contact us and we will verify your identity by another appropriate means.

We verify the request and complete the deletion within 30 days of receiving it. We confirm to you once it is done.

Cancelling a subscription does not by itself delete your account. If you want both, say so in your request.

3. What we delete

• Your account and login details — email address, name, company name and password (stored in hashed form).
• All your projects, together with their tasks, phases, durations, dependencies, progress and baselines.
• Team memberships — your own membership, and any memberships you created as an owner.
• Invitations you sent or accepted, including the email addresses they contain.
• Password reset records.
• Purchase records not yet linked to an account.

Deletion is final. We cannot restore deleted projects or tasks.

4. If you own a team

In Planer the subscription belongs to the account owner, and so do the projects. Deleting your account means your team members lose access to your projects.

Their own accounts remain, but without a subscription and without projects. We do not delete their accounts — each person must request that for themselves.

We notify your members before the deletion, at the address they were invited with, so they understand why access has ended.

Transferring project ownership to another member is not currently possible. If the team needs to carry on working, one of them should open their own account and re-enter the projects before you request deletion.

5. What we retain, and why

• Accounting and payment records. Invoicing and payment records are kept because we are legally required to retain them for tax and accounting purposes (up to 10 years). After your account is deleted we do not use them for any other purpose.
• Records held by the payment provider. The same records are also held by Stripe, which acts as an independent controller in respect of them and retains them under its own policies and legal obligations. To exercise rights against Stripe, contact Stripe directly.

6. Backups

The database is backed up daily and backups are retained for 7 days. Deleted data may therefore remain in backups for up to 7 days after the deletion is carried out, after which it is irrecoverably removed.

We do not access those copies during that period except where a restore is required after a failure.

7. Questions and complaints

For any question about deletion, email info@conaprojekt.si.

If you believe we have not handled your request properly, you may lodge a complaint with the supervisory authority — Information Commissioner of the Republic of Slovenia, Dunajska cesta 22, 1000 Ljubljana (www.ip-rs.si).

See also the Privacy Policy and Terms of Service.